Shipping policy
HOW MUCH DOES SHIPPING COST??
Any order that totals $99 or more before taxes and after discounts qualifies for free standard flat rate shipping (2-9 business days).
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Orders can take between 1-3 business days (excludes weekends and holidays) to process and ship. Orders may include multiple packages and can arrive at different times within the delivery window. We are unable to relay delivery instructions to the carrier.
WHAT CARRIERS DO YOU USE FOR DELIVERY?
We use UPS, USPS and FedEx.
WHAT METHODS OF SHIPPING DO YOU OFFER?
Flat Rate: Carrier is at our discretion, 2-9 business days (excludes weekends and holidays) for delivery. FedEx Ground: 3-5 business days (excludes weekends and holidays) for delivery. Free: Any orders that qualify for free shipment will be delivered via Flat Rate shipment.
CAN I SPECIFICALLY REQUEST SHIPMENT VIA USPS?
No, we do not offer this as an option. You can select flat rate shipping and there is a chance that the order will be delivered by USPS or SmartPost.
I LIVE IN HAWAII OR ALASKA, WHAT ARE MY SHIPPING OPTIONS?
Hawaii and Alaska have their own shipping rate that you will see during check out.
*Or refer to Amazon.com for orders to Alaska or Hawaii.
DO YOU SHIP INTERNATIONALLY?
We do not offer international shipping. If you are outside the 48 contiguous United States, Please contact us by email, sales@symplex.us
DO YOU SHIP TO FREIGHT FORWARDING COMPANIES?
We will only ship to freight forwarding companies under the following conditions: Any damaged item/s that ship from a freight forwarder will be the responsibility of the consumer. Please ensure that your order has been inspected prior to shipment. Please note, any order $400.00 or higher will require a wire transfer.
DO YOU SHIP TO P.O. BOXES OR APO ADDRESSES?
We do not offer shipping to P.O. boxes or APO addresses at this time.
2-BUSINESS DAY SHIPPING
Orders must be submitted and paid for before 12:00 am-midnight during business days to meet shipping criteria. Order processing time applies to all orders and may delay orders depending on order volume. AK and HI are excluded from 2-business day, some products are excluded from 2-business day shipping.